Regulations

§ 1. Confidentiality

  • POLIGLOTKA.EU undertakes to keep confidential all information obtained from the client during the execution of the order.

  • This information can only be provided to POLIGLOTKA.EU employees working on a given order to the extent necessary for the proper performance of the service.

§ 2. Placing orders

  • Materials for translation are sent to the POLIGLOTKA.EU office in electronic form using a quote form, or to the email address info@poliglotka.eu in the form of an attachment.

  • Based on the materials received, the Customer will be presented with a quote and a given delivery date.

  • In the case of regular customers, the condition to start the implementation of the order is to receive from the customer a written confirmation of acceptance prepared by POLIGLOTKA.EU.

  • In the case of new customers, the condition to start the implementation of the order is to receive from the customer a signed order form and send confirmation of the advance payment to the account POLIGLOTKA.EU in the amount specified in the valuation.

  • By accepting the quote, the Customer confirms that he accepts and accepts the terms of these "Regulations".

§ 3. Performing written translations

  • The calculation page has 1600 characters with spaces.

  • The settlement is based on the resulting text.

  • The minimum fee is charged for 1 page.

  • Order fulfillment modes:

    • regular mode: up to 5 pages per day

    • express mode: up to 6-12 pages per day (+ 25% rate)

    • super express mode: 12-20 pages on the same day (rate + 50%)

  • The day of accepting and placing the order, holidays and public holidays are not included in the time of order completion.

  • Ready translations are sent to the Customer electronically to the e-mail address indicated in the order.

  • In the case of delivery of ready translations by InPost courier (paid service), POLIGLOTKA.EU is not responsible for delays attributable to the courier company.

  • Written translations are made with due diligence, but they are "raw translations" which must be subject to professional verification and proofreading before publication.

  • If the Customer resigns from the implementation of the ordered translation during its performance, he is obliged to pay the company POLIGLOTKA.EU remuneration for the number of pages translated until the notification of resignation.

  • In the case of Orders sent electronically, the Customer is required to confirm receipt of the completed translation by e-mail or telephone within 48 hours. In the absence of such confirmation, the Order is considered delivered and the Customer has no grounds for complaint due to late delivery of the translation.

  • POLIGLOTKA.EU is not responsible in the event of delays in delivery of the finished translation for reasons not caused by the fault of the office.

  • In exceptional cases, POLIGLOTKA.EU reserves the right to refuse an order received, giving the reason for the refusal.

§ 4. Valuation and Payments

  • Before proceeding with the Order, a text quote is made, but it is only an estimate. The amount for the order given in the valuation may differ from the final price for the service, because the exact number of pages is calculated after translating the text in the translated language .

  • The quote does not give rise to any claims on the part of the Customer if the number of pages after the text translation differs from the ones provided in the quote.

  • The basis for calculating the total amount due for the completed Order is the date of execution of the Order selected by the Customer or set by POLIGLOTKA.EU. This term depends in particular on the volume of the text, its difficulty, and the specificity of the material submitted for translation.

§ 5. Complaints

  • Any complaints related to the execution of translations in the ordinary mode will be removed free of charge by POLIGLOTKA.EU, if they are submitted in writing within 5 days from the date of receipt of the translation by the Customer. Complaints submitted after this deadline may be removed by POLIGLOTKA.EU against payment.

  • Filing a complaint does not change the date of payment for the service.

  • POLIGLOTKA.EU is not liable for material or damages for errors occurring in translations performed in the express mode. The customer placing an order for express translation accepts the risk of possible errors in this type of translation.

  • The amount of compensation for all damages incurred in connection with the translation by POLIGLOTKA.EU is limited to the maximum net remuneration paid (excluding VAT) for this order.

  • The customer has the option of receiving a discount determined in connection with the occurrence of the above errors, as well as due to the late delivery of the translation due to POLIGLOTKA.EU's fault. This discount is determined individually for each order by POLIGLOTKA.EU and may not exceed the amount of net remuneration paid to POLIGLOTKA.EU.

§ 6. Final provisions

  • These Regulations apply to the Customer from the date of placing the Order and signing it together with these Regulations.

  • In special cases, POLIGLOTKA.EU may apply cooperation rules other than those specified in the regulations.

  • In matters not covered by the provisions of these Regulations, generally applicable law shall apply.

  • All disputes arising between the parties will be settled by a competent court in Warsaw.